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Computer, Camera and ISP Problems

Comcast Cable Options


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  #11  
Old 12-22-2017, 02:10:54 PM
akuna akuna is online now
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Default Re: Comcast Cable Options

The key for me was calling and asking for the Retention Specialist. You need to find out what they call the group that keeps customers for your provider.

I do not have cable or Satellite, just get what flies through the air. When I go visit people with all the zillions of channels there is never anything on to watch. I go home and am very happy I do not pay to have Channels delivered that have nothing I want to watch.

Some internet based companies are now offering tv that you get to chose what channels you get, instead of the one price for all the junk channels plus more for what you want to watch.

If you are truly 13 down and 10 up, you should be able to make it work, I think. It also could be there is something wrong with your router and that is why your sons phone has problems.
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  #12  
Old 12-23-2017, 12:44:43 AM
squidtrap squidtrap is offline
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Default Re: Comcast Cable Options

bob-i did the test , its in post #1

also i bought my router 2 years ago to save that 13.00 a month. also EVERYTHING from the pole throughout the house is new. thats the crap they keep telling me, lets get a tech out there to diagnose it. been there fone that, they told me my area is shi@ and the whole superstructure needs to be re done.

i dont even have fios and i live in a town of 30,000 but its 2 miles down the road. thats part of my beef is the speed sucks and i cant even get better service if i want so WHY dont i get the shi@ price?????
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  #13  
Old 12-23-2017, 04:12:24 AM
Power Power is offline
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Default Re: Comcast Cable Options

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Originally Posted by squidtrap View Post
bob-i did the test , its in post #1

also i bought my router 2 years ago to save that 13.00 a month. also EVERYTHING from the pole throughout the house is new. thats the crap they keep telling me, lets get a tech out there to diagnose it. been there fone that, they told me my area is shi@ and the whole superstructure needs to be re done.

i dont even have fios and i live in a town of 30,000 but its 2 miles down the road. thats part of my beef is the speed sucks and i cant even get better service if i want so WHY dont i get the shi@ price?????
About 35 years ago, we lived in the only house about 900 feet down a gravel road. Cable co did not want to run a line for one house, but NJ had (still has?) a law saying when they wired a town, they had to wire every house, could not cherry pick. We complained to PUC, and cable co ran the line.

First time, it was some thin stuff- looked like RGU 58. Losses were so high, it was almost worthless. Teck came out, measured with meter, said signal very low. After some more complaining, they put an amplifier on pole where dirt road met paved road and ran a cable about as big as my pinkie finger to ground block on our house, RGU 6 into house. Signal was very strong.

Perhaps they need to install an amplifier and/ or use a lower loss cable.
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  #14  
Old 12-23-2017, 10:12:46 AM
I like oldstuff I like oldstuff is offline
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Default Re: Comcast Cable Options

^ And that's why the companies are all starting to push satellite tv, the costs to install and maintain cable is high. I'm on Uverse fiber optic and it works well although the monthly is choking me. The speed is what you pay for. Pay more, get a faster speed.
They launched 10 more communication satellites from Vandeburg yesterday and once there are enough sats to prevent signal drop outs I'll likely switch back to it.

Click the link to check your internet speed. http://www.speedtest.net/
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  #15  
Old 12-23-2017, 01:37:11 PM
akuna akuna is online now
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Default Re: Comcast Cable Options

13 down and 10 up is faster then what I have. Unless you have lots of noise so the info has to be resent, you should not have any problems. Routers do fail, so a 2 year old router says nothing.

One problem cable has, is you share the data stream with everyone else on the same cable. Not sure what speed test you used, it could be it did not tell the entire story.
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  #16  
Old 12-25-2017, 12:43:26 PM
Wayne 440 Wayne 440 is offline
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Default Re: Comcast Cable Options

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Originally Posted by squidtrap View Post
...part of my beef is the speed sucks and i cant even get better service if i want so WHY dont i get the shi@ price?????
I can provide answers to that question, as I formerly worked for a company beginning with "C" -but you won't like them. In no particular order here are some possibilities-

(1) properly serving your location would cost more money than the company would recover within a reasonable time. In other words, they will lose money by building out to you, even if you pay for higher speed service.

(2) you may be seen as a chronic complainer - "no matter what we do this subscriber won't be happy- so why bother".

(3) most likely - you are paying the price they ask for the service you currently have. As long as that money keeps showing up, they have little to no incentive to do anything.

Here is how to change the situation IF it can be changed. First decide what you would do if Comcast removed every wire they own from your premises. Think about it for a while, and see if you want to take that chance - following my advice may result in disconnection and substantial difficulty with reconnection.

---------------------------------------------------------------------------------

Call the Company and tell them that you are not happy with the level of service and want either a substantial rate reduction or improved service right away. The first person you speak with will claim no authority to provide either one. *Say "please transfer me to someone who has that authority, or or disconnect my account" *. If you are asked to confirm your desire to disconnect go back to *.....*. The person you are speaking to will not want to be the one to decide to disconnect your service, so keep up the *.....*, until you get to someone that either shuts your account off or offers a substantial rate reduction. Do not accept " we are going to rebuild that area in a few weeks" - it will never happen.
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  #17  
Old 12-25-2017, 05:02:58 PM
Power Power is offline
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Default Re: Comcast Cable Options

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Originally Posted by I like oldstuff View Post
^ And that's why the companies are all starting to push satellite tv, the costs to install and maintain cable is high. I'm on Uverse fiber optic and it works well although the monthly is choking me. The speed is what you pay for. Pay more, get a faster speed.
They launched 10 more communication satellites from Vandeburg yesterday and once there are enough sats to prevent signal drop outs I'll likely switch back to it.

Click the link to check your internet speed. http://www.speedtest.net/
Just ran test. I am supposed to get 100 down and up. Got 101 down, 122 up!
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  #18  
Old 12-25-2017, 10:11:39 PM
akuna akuna is online now
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Default Re: Comcast Cable Options

Mine is running about what my modem says the connection speed is. A bit slower, but expected.
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  #19  
Old 12-26-2017, 06:39:02 AM
I like oldstuff I like oldstuff is offline
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Default Re: Comcast Cable Options

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Just ran test. I am supposed to get 100 down and up. Got 101 down, 122 up!
Man you're cookin! You have some bigtime speed there.
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  #20  
Old 12-26-2017, 07:19:18 PM
pegasuspinto pegasuspinto is offline
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Default Re: Comcast Cable Options

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Originally Posted by Wayne 440 View Post

Call the Company and tell them that you are not happy with the level of service and want either a substantial rate reduction or improved service right away. The first person you speak with will claim no authority to provide either one. *Say "please transfer me to someone who has that authority, or or disconnect my account" *. If you are asked to confirm your desire to disconnect go back to *.....*. The person you are speaking to will not want to be the one to decide to disconnect your service, so keep up the *.....*, until you get to someone that either shuts your account off or offers a substantial rate reduction. Do not accept " we are going to rebuild that area in a few weeks" - it will never happen.
The above is EXACTLY right. Stand your ground and made them sweat. Do it right, they might come out and put in the latest equipment and turn your speed and channels up, for less money. They make more money off of you then you think, and are more desperate then you realize, to keep you. They will also quite happily let you pay the old high rate, I can PROMISE someone out there is paying full price for HBO and has been paying the same high price since the 80's.

Even if you loose service, they may come crawling back. I gave Windstream hell for 10+ years for their crappy service, and finally called them and told them to shove it and shove it NOW. I still get letters from them wanting me back.
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